Privacy Policy
Innovation Hydration IV Lounge & Med Spa LLC
Innovation Hydration Wellness Center
1737 Powdersville Rd. STE D
Easley, SC 29642
(864) 200-2015
Effective Date: October 7, 2026
Last Updated: October 7, 2026
1. Our Commitment to Your Privacy
Innovation Hydration Wellness Center ("Innovation Hydration," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with our practice, scheduling an appointment, or using our services.
This Privacy Policy describes the types of information we may collect, how that information may be used, when information may be shared, and the choices available to you.
This Privacy Policy applies to our website, online scheduling and other general digital interactions with Innovation Hydration.
Protected health information ("PHI") created or received in connection with healthcare services may also be subject to additional protections under applicable federal and state laws, including the Health Insurance Portability and Accountability Act ("HIPAA"), when applicable. Our Notice of Privacy Practices describes how PHI may be used and disclosed in connection with healthcare services and the rights patients may have concerning their PHI.
2. Information We May Collect
Depending on how you interact with Innovation Hydration, we may collect information including:
Personal and contact information, such as your name, date of birth, telephone number, email address, mailing address and emergency contact information.
Appointment and service information, such as appointment requests, scheduled services, appointment dates and communications concerning your appointment.
Health-related information, when provided through appropriate healthcare systems, such as medical history, current symptoms, allergies, medications, medical conditions, vital signs, laboratory or diagnostic testing information, treatment information and other information necessary to evaluate or provide healthcare services.
Billing and payment information, including information necessary to process payments for services. Payment-card information may be processed by third-party payment processors and may not be stored directly by Innovation Hydration.
Website and technical information, such as IP address, browser type, device information, pages visited, referring website, approximate geographic information derived from IP address, and other information collected through cookies or similar technologies.
Communications, including information you voluntarily provide when contacting us through our website, telephone, email, text message, scheduling platform or other communication channels.
3. How We Use Information
We may use information to:
Schedule and manage appointments;
Provide healthcare and wellness services;
Communicate with patients regarding appointments and services;
Conduct telehealth visits;
Facilitate appropriate laboratory or diagnostic testing;
Process payments;
Maintain patient and business records;
Respond to questions and requests;
Improve our website, services and patient experience;
Send service-related notifications and reminders;
Send marketing communications when permitted by law and consistent with your communication preferences;
Protect the security and integrity of our systems;
Comply with applicable legal, regulatory and professional requirements.
4. Healthcare Information and Patient Portal
Innovation Hydration uses third-party healthcare technology platforms to assist with scheduling, patient records, forms, communications, telehealth and other practice functions.
Patients may be asked to create or use a secure patient account or portal to provide medical information, complete required forms, communicate with the practice or participate in telehealth services.
Patients should avoid submitting sensitive medical information through unsecured website contact forms, social media messages or other communication channels not specifically designated for healthcare information.
5. Telehealth
Innovation Hydration may provide certain healthcare services through telehealth.
Telehealth may involve electronic communication between a patient and an authorized healthcare provider for purposes such as evaluation, consultation, follow-up and treatment.
Telehealth services are not appropriate for every medical condition. Depending upon the patient's symptoms or circumstances, the healthcare provider may determine that an in-person evaluation, diagnostic testing, urgent care or emergency medical evaluation is necessary.
Telehealth services are not intended for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, understand website usage, maintain security and improve user experience.
We may also use third-party analytics or advertising services where legally permitted.
Because health-related browsing activity can be sensitive, Innovation Hydration does not intend to disclose protected health information to advertising platforms for targeted advertising in a manner prohibited by applicable law.
Users may be able to manage certain cookies through their browser settings or through cookie preference tools provided on our website.
7. Advertising and Analytics
Innovation Hydration may use advertising and analytics platforms, including services offered by Google or social media platforms, to understand general website traffic and promote our services.
We seek to configure such technologies in a manner consistent with applicable privacy and healthcare requirements.
We do not intentionally use protected health information obtained in connection with patient care for targeted advertising without authorization when such authorization is required by law.
8. How Information May Be Shared
We may share information when reasonably necessary with:
Healthcare providers involved in a patient's care;
Service providers supporting our practice, such as electronic medical record, scheduling, telehealth, laboratory, payment-processing, communications and technology providers;
Professional advisers such as attorneys, accountants and compliance professionals;
Governmental, regulatory or law-enforcement authorities when required or permitted by law;
Other parties when authorized by the patient or otherwise permitted by applicable law.
We do not sell protected health information.
9. Third-Party Services and Links
Our website may contain links to third-party websites, patient portals, scheduling systems, payment processors, social media platforms or other external services.
Those services may maintain their own privacy policies and practices. Innovation Hydration is not responsible for the privacy practices of third-party websites or services that are not under our control.
Patients should review the privacy policies of third-party services they choose to use.
10. Information Security
Innovation Hydration uses reasonable administrative, technical and physical safeguards designed to protect information from unauthorized access, disclosure, alteration or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
For sensitive medical information, patients should use the secure communication methods and patient systems designated by Innovation Hydration.
11. Email and Text Communications
If you provide a telephone number or email address, Innovation Hydration may use that information to communicate with you regarding appointments, services and other practice-related matters.
Where required, marketing text messages or emails will be sent only with appropriate consent.
Message and data rates may apply to text messages. Patients may opt out of marketing text messages by replying STOP. Opting out of marketing messages will not necessarily prevent communications that are necessary for healthcare, safety, billing or other permitted purposes.
12. Children's Privacy
Our website is not intended to independently collect personal information online from children under 13 without appropriate parental or legal guardian involvement.
Healthcare services provided to minors are handled in accordance with applicable law and practice policies regarding parental or guardian consent.
13. Your Privacy Choices
Depending on applicable law and the type of information involved, you may have rights concerning your personal information.
Patients may also have additional rights regarding protected health information as described in Innovation Hydration's Notice of Privacy Practices.
To ask a privacy question or submit an applicable request, contact us using the information below.
14. Changes to This Privacy Policy
Innovation Hydration may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or business practices.
When changes are made, the "Last Updated" date at the top of this policy will be revised.
15. Contact Us
Questions regarding this Privacy Policy may be directed to:
Innovation Hydration Wellness Center
1737 Powdersville Rd. STE-D
Easley, SC 29642
Phone: (864) 200-2015
Website: InnovationHydrationIV.com